Maintenance and enhancement work for MoeGo chat support is now complete. Customers can now contact MoeGo Support through chat in the mobile app or through web chat from a browser.
Thank you for your patience while we completed this work.
Posted May 11, 2026 - 07:04 PDT
Update
Web chat support is now fully available. Customers can contact MoeGo Support through chat when using MoeGo from a web browser.
Chat support inside the mobile app remains under maintenance while we complete additional updates and enhancements. We expect mobile app chat to remain limited for approximately 7 days.
During this time, customers can still reach MoeGo Support through web chat from a browser or by emailing support@moego.pet. Our team is actively monitoring both channels and will continue responding as quickly as possible.
Posted May 08, 2026 - 12:32 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 08, 2026 - 12:04 PDT
Scheduled
We will be undergoing scheduled maintenance during this time.
Posted May 08, 2026 - 12:03 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 08, 2026 - 12:02 PDT
Scheduled
We are currently completing maintenance and enhancements to our in-app chat support experience across MoeGo web and mobile surfaces.
During this maintenance window, live chat may be unavailable or limited in some areas of the platform. MoeGo Support remains fully available by email at support@moego.pet, and our team will continue providing the same level of support through that channel.
Current impact: In-app live chat may be unavailable or limited across web, mobile, and other MoeGo portal experiences. Email support remains available.
Workaround: Please contact Support by email at support@moego.pet while chat maintenance is in progress. Our team is actively monitoring email requests and will continue responding as quickly as possible.
Estimated completion: We expect this maintenance to be completed by 12:00 PM PST on May 9.
Posted May 08, 2026 - 12:00 PDT
This scheduled maintenance affected: Support Chat.