Experiencing Issues with Twilio SMS Long Code, North America

Uptime over the past 90 days. View historical uptime.
MoeGo Mobile App Operational
90 days ago
99.91 % uptime
Today
MoeGo Web Version Operational
90 days ago
99.91 % uptime
Today
Authentication API Operational
90 days ago
100.0 % uptime
Today
Payment Operational
90 days ago
100.0 % uptime
Today
Online Booking Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
90 days ago
99.58 % uptime
Today
Map Operational
90 days ago
100.0 % uptime
Today
Google Apps Maps Operational
Stripe API Operational
Stripe JS Operational
AWS ec2-us-west-2 Operational
90 days ago
100.0 % uptime
Today
AWS rds-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS cloudfront Operational
AWS globalaccelerator Operational
Square payment ? Operational
90 days ago
100.0 % uptime
Today
Support Chat Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 2, 2025

No incidents reported today.

Sep 1, 2025
Messaging service error
Resolved - We are no longer observing a abnormally high messaging fail rate since late evening time PST on 8/31. Our service provider Twilio has also informed us the issue has been resolved.
Sep 1, 03:23 PDT
Monitoring - Update: Our messaging service has now been restored. You should be able to send messages as normal. If you notice any further issues when re-sending messages to clients, please let us know. Thank you for your patience and understanding while this was resolved.
Aug 31, 13:33 PDT
Update - Update: The messaging service is currently in the restoration phase. While access has been restored for most users, some intermittent message delivery issues may still occur. Our technical team is actively investigating and working with our service provider to fully resolve the issue. Thank you for your continued patience and understanding.
Aug 31, 12:38 PDT
Update - Our technical team is actively working to resolve the ongoing issue impacting our messaging service. At this time, message sending errors may still occur. We are collaborating closely with our service provider to fully restore functionality as quickly as possible. Thank you for your continued patience.
Aug 31, 11:13 PDT
Update - Our technical team is actively working to resolve the ongoing issue impacting our messaging service. At this time, message sending errors may still occur. We are collaborating closely with our service provider to fully restore functionality as quickly as possible. Thank you for your continued patience.
Aug 31, 09:36 PDT
Update - Our technical team is continuing to work on the issue that is affecting our messaging service. At the moment, the error may still occur in message sending. We are working closely with our service provider to restore the service as quickly as possible.
Aug 31, 05:46 PDT
Update - Our technical team is continuing to work on the issue that is affecting our messaging service. At the moment, the error may still occur in message sending. We are working closely with our service provider to restore the service as quickly as possible.
Aug 31, 05:16 PDT
Identified - We have detected an issue with our messaging service provider. As a result, there have been intermittent failures with outbound SMS messaging. Our team is actively working on the solution.
Aug 30, 21:30 PDT
Aug 31, 2025
Aug 30, 2025
Aug 29, 2025
Schedule maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 00:00 PDT
Scheduled - MoeGo will be undergoing a scheduled database maintenance to improve our system reliability. This will last 30 minutes from 3am EDT/12am PDT on 8/29/2025. During this maintenance window, you may experience intermittent access issues to the MoeGo app and website.
Aug 25, 23:09 PDT
Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

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