Experiencing Issues with Twilio SMS Long Code, North America

Uptime over the past 90 days. View historical uptime.
MoeGo Mobile App Operational
90 days ago
100.0 % uptime
Today
MoeGo Web Version Operational
90 days ago
99.97 % uptime
Today
Authentication API Operational
90 days ago
100.0 % uptime
Today
Payment Operational
90 days ago
99.97 % uptime
Today
Online Booking Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
90 days ago
99.45 % uptime
Today
Map Operational
90 days ago
100.0 % uptime
Today
Google Apps Maps Operational
Stripe API Operational
Stripe JS Operational
AWS ec2-us-west-2 Operational
90 days ago
100.0 % uptime
Today
AWS rds-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS cloudfront Operational
AWS globalaccelerator Operational
Square payment ? Operational
90 days ago
100.0 % uptime
Today
Support Chat Operational
90 days ago
99.9 % uptime
Today
Twilio SMS Long Code, North America Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
SMS messaging service down in MoeGo
Resolved - Resolved: Our messaging provider, Twilio, has reported a recovery in SMS capabilities and is currently monitoring for ongoing stability. You may have already experienced improvements in your ability to send text messages throughout the day as their systems progressed toward resolution.

We will continue to monitor the situation closely and provide further updates if necessary. Thank you for your continued patience.
Oct 20, 15:57 PDT
Update - According to our vendor, Twilio, full recovery is in progress. We are continuing to monitor it with Twilio and will provide an update once full stability is reached.
For more details, please check the link below for Twilio's status page update.
https://status.twilio.com/
Oct 20, 05:57 PDT
Monitoring - SMS messaging is in recovery as AWS services begin to recover. Based on reports from our vendor Twilio, services may still experience disruptions. We are monitoring this with Twilio and will provide update once full stability is reached.
More details: https://status.twilio.com/
Oct 20, 03:29 PDT
Investigating - MoeGo's messaging (powered by Twilio) is experiencing an outage due to a major outage by their cloud provider AWS (Amazon Web Services). All outbound SMS are not available at the moment. We will provide updates as services recover.
For more details, please check the link below for Twilio's status page update.
https://status.twilio.com/
Oct 20, 01:21 PDT
Live chat temporarily unavailable
Resolved - Resolved: Our service provider has made significant progress in restoring the live chat systems following the earlier major cloud provider outage. While systems are recovering, you may still experience occasional slowness or degraded performance. We are actively monitoring the situation.
Oct 20, 13:48 PDT
Update - Our service provider is continuing to work on bringing the live chat systems fully back on track following our cloud provider’s major outage. While recovery progresses, customers may still experience slowness or degraded performance. We will keep monitoring it for full recovery.
Oct 20, 05:52 PDT
Monitoring - Our live chat platform Intercom is in recovery. More updates will be provided once stability is confirmed

https://www.intercomstatus.com/us-hosting/incidents/01K806QKYFHM9TEA167TNMT12F
Oct 20, 02:36 PDT
Identified - Our live support chat platform Intercom is experiencing an outage. During this time, live chat support is unavailable. You can follow up on Intercom's status page in this link https://www.intercomstatus.com/us-hosting .
We will provide update once live chat becomes operational.
Oct 20, 00:36 PDT
Oct 19, 2025

No incidents reported.

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