tag:moego.statuspage.io,2005:/historyMoeGo Status - Incident History2024-03-28T07:58:08-07:00MoeGotag:moego.statuspage.io,2005:Incident/200570502024-02-25T03:00:56-08:002024-02-25T03:00:56-08:00MoeGo System Upgrade<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>03:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>00:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>04:50</var> PST</small><br><strong>Scheduled</strong> - Our system will be undergoing a significant upgrade from February 25th at 12:00 am to 3:00 am PST. There may be fluctuations in the network connection during this time. If you experience any network errors or failures, please contact us through our support chat or the Facebook community: https://www.facebook.com/groups/moego</p>tag:moego.statuspage.io,2005:Incident/196867962024-01-14T00:31:14-08:002024-01-14T00:31:14-08:00Network Components Upgrade<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>00:31</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>00:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>02:22</var> PST</small><br><strong>Scheduled</strong> - We will upgrade our network components to improve stability and reliability. Network connection might be interupted slightly during the process. If any network error or failure occured, please contact the support chat.</p>tag:moego.statuspage.io,2005:Incident/193652342023-12-09T01:21:33-08:002023-12-09T01:21:33-08:00Database Instances Upgrade<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>01:21</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>01:35</var> PST</small><br><strong>Scheduled</strong> - To improve system reliability, we plan to upgrade all database instances on December 9th at 1 am PST.<br />There may be a delay in our system's response or a service interruption for approximately 10 minutes.</p>tag:moego.statuspage.io,2005:Incident/193157442023-12-04T08:56:46-08:002023-12-04T08:56:46-08:00System Disruption<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>08:56</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>08:39</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>08:05</var> PST</small><br><strong>Investigating</strong> - The system is experiencing slower loading and response times. Our development team is investigating and working on a fix.</p>tag:moego.statuspage.io,2005:Incident/192069542023-11-29T17:14:34-08:002023-11-29T17:14:34-08:00Degraded Twilio Messaging Service in Australia<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>17:14</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>17:29</var> PST</small><br><strong>Investigating</strong> - We are seeing a degraded messing service for Australian users. The messages could fail to send due to an unknown error. We advise you to check if there are any failed messages and resend them. We are currently working with Twilio in investigating this issue and strive to resolve it as soon as possible.</p>tag:moego.statuspage.io,2005:Incident/187271792023-10-14T02:20:33-07:002023-10-14T02:20:33-07:00Database Instances Upgrade<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>02:20</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>17:57</var> PDT</small><br><strong>Scheduled</strong> - To improve system reliability, we plan to upgrade all database instances on October 14th at 2 am PST.<br />There may be a delay in our system's response or a service interruption for approximately 10 minutes.</p>tag:moego.statuspage.io,2005:Incident/187664282023-10-12T08:57:30-07:002023-10-12T08:57:30-07:00The support chat tool is experiencing system slowness<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>08:57</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>08:09</var> PDT</small><br><strong>Identified</strong> - Our support chat system provider, Intercom, is experiencing system slowness, so chat support response may be slower than usual. It is possible that sending messages, pictures, and files may not be successful. <br />Intercom has implemented a fix, and we will closely monitor the situation.<br />For urgent issues, please call or text us at (323) 968-7848, or reach out to the Facebook community https://www.facebook.com/groups/moego</p>tag:moego.statuspage.io,2005:Incident/186352162023-09-29T07:36:45-07:002023-09-29T07:36:45-07:00Message Status Update Failures Affecting MMS Messages for a Subset of Customers<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>07:36</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>12:15</var> PDT</small><br><strong>Investigating</strong> - Our message provider has identified the issue causing MMS message status update failures and is working to deploy a fix. We will update as soon as we have more information.</p>tag:moego.statuspage.io,2005:Incident/186353102023-09-29T07:36:37-07:002023-09-29T07:36:37-07:00SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>07:36</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>12:27</var> PDT</small><br><strong>Investigating</strong> - Our message provider is experiencing MMS/SMS delivery failures to Verizon and AT&T networks in the US over a subset of long-codes. Our engineers are working with our carrier partner to resolve the issue. You can also follow updates here https://status.twilio.com</p>tag:moego.statuspage.io,2005:Incident/185622922023-09-23T02:21:08-07:002023-09-23T02:21:08-07:00Database Instances Upgrade<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>02:21</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>02:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>21:08</var> PDT</small><br><strong>Scheduled</strong> - To improve system reliability, we plan to upgrade all database instances on Sep 23th at 2 am PST.<br />There may be a delay in our system's response or a service interruption for approximately 10 minutes.</p>tag:moego.statuspage.io,2005:Incident/184336852023-09-09T02:31:23-07:002023-09-09T02:31:24-07:00Database Instances Upgrade<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>02:31</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>03:46</var> PDT</small><br><strong>Scheduled</strong> - To improve system reliability, we plan to upgrade all database instances on Sep 9th at 2 am PST.<br />We anticipate a service interruption of approximately 10 minutes.</p>tag:moego.statuspage.io,2005:Incident/184255722023-09-08T13:48:40-07:002023-09-08T13:48:40-07:00Degraded Performance: Square Services<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:48</var> PDT</small><br><strong>Resolved</strong> - Resolved: Multiple Services Disruption <br />Resolved: Degraded Performance - Square Online <br />Resolved: Degraded Performance - Square Services <br /><br />If you continue experiencing the issue, feel free to reach out to our 24/7 customer support. We can help you set up MoeGo Pay to process and protect your revenue.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>03:42</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>11:50</var> PDT</small><br><strong>Identified</strong> - Sep 07, 2023 - 11:47 PDT <br />Square is currently investigating a disruption with Square Services. We’ll be back to update as soon as we receive more information from the Square team.</p>tag:moego.statuspage.io,2005:Incident/181794272023-08-17T20:38:10-07:002023-08-17T20:38:10-07:00Twilio Incident - Potential Issue with SMS Delivery<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>20:38</var> PDT</small><br><strong>Resolved</strong> - The SMS delivery issue has been resolved on Twilio's end. The fail message have been resent and they will not cost your SMS.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:43</var> PDT</small><br><strong>Investigating</strong> - We've become aware of a potential issue with SMS, MMS, Flex Messaging, and Verify. Twilio's engineering team has been alerted and is actively investigating. We will update as soon as we have more information. Potentially impacted products: SMS. <br /><br />We will help with resending all impacted auto messages in about 30 mins.</p>tag:moego.statuspage.io,2005:Incident/180253052023-08-01T10:30:00-07:002023-08-01T15:33:35-07:00Server turbulence<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:30</var> PDT</small><br><strong>Resolved</strong> - Resolved: Server turbulence caused a brief disruption lasting a few minutes. Everything is back online.</p>tag:moego.statuspage.io,2005:Incident/179127622023-07-20T19:33:54-07:002023-07-20T19:33:54-07:00Square-Online Store Disruption<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>19:33</var> PDT</small><br><strong>Resolved</strong> - The Square payment issue has been resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>07:47</var> PDT</small><br><strong>Monitoring</strong> - Square is currently experiencing a disruption that is affecting all Square payments. Square has addressed the issue, and payments are starting to process as expected. We will continue to monitor the progress and will be back here with any updates as they occur. Thank you for your patience.</p>tag:moego.statuspage.io,2005:Incident/177074222023-07-05T10:17:37-07:002023-07-05T10:17:37-07:00SMS issue with T-Mobile numbers in the US<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>10:17</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>02:16</var> PDT</small><br><strong>Identified</strong> - Our SMS service provider, Twilio, has informed us that they are having trouble registering numbers with T-Mobile for the A2P 10DLC campaign. This has resulted in intermittent messaging issues with T-Mobile numbers in the US.<br />Twilio is actively working with T-Mobile to resolve this issue and restore normal messaging service as soon as possible.<br /><br />For the latest updates, please refer to the Twilio status page:<br />https://status.twilio.com/incidents/7p8ds0bf58kg</p>tag:moego.statuspage.io,2005:Incident/176665162023-06-25T19:07:51-07:002023-06-25T19:07:51-07:00Square Payment Acceptance Degraded Performance<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>19:07</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>14:44</var> PDT</small><br><strong>Update</strong> - Square is aware that this disruption may impact your business, and their team is working to roll out a fix as soon as possible. To clarify this is only affecting Mastercard transactions attempted with mobile wallets (e.g. Apple Pay/Google Pay) all other payment methods including physical Mastercards are completed successfully. For more information please check: https://www.issquareup.com/</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>11:23</var> PDT</small><br><strong>Identified</strong> - Square has identified the root cause affecting Mobile Wallet payments completed with Mastercard. They are currently working on implementing a fix. We will continue providing updates here as they occur. As mentioned earlier, we recommend attempting payments using a physical Mastercard or an alternate form of payment. For more information: https://www.issquareup.com/</p>tag:moego.statuspage.io,2005:Incident/176335522023-06-23T10:43:24-07:002023-06-23T10:43:24-07:00Square Hardware Disruption<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>10:43</var> PDT</small><br><strong>Resolved</strong> - The Square team has released a fix for the earlier disruption. Thank you for your patience with us as we work to resolve this issue.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>11:58</var> PDT</small><br><strong>Identified</strong> - Square engineers have implemented a fix to the unexpected restarts that Square hardware was experiencing. We will continue to monitor the progress and report back with any updates. Thank you for your patience.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>11:27</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing a disruption that is causing the Square hardware to unexpectedly restart. The Square Engineering team is actively working to identify and work on a fix. Thank you for your patience with us as we work to resolve this issue. See more details: https://www.issquareup.com</p>tag:moego.statuspage.io,2005:Incident/171592052023-05-05T23:51:48-07:002023-05-05T23:51:48-07:00SMS issue - Connectivity Lost on Subset of Super SIM Devices<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>23:51</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>23:51</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>16:19</var> PDT</small><br><strong>Investigating</strong> - Our SMS service provider Twilio is experiencing a connectivity issue with Super SIM. Auto reminders and 2-way messages might be impacted by this issue. Our engineering team has been alerted and is actively investigating with Twilio. We will update as soon as we have more information.</p>tag:moego.statuspage.io,2005:Incident/160463892023-02-06T17:17:11-08:002023-02-06T17:17:11-08:00Square Payments Disruption<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>17:17</var> PST</small><br><strong>Resolved</strong> - We’re no longer seeing elevated levels of payment declines and card processing activity has returned to normal. The Square team will continue to work on uncovering the underlying cause of the earlier disruption and putting in place safeguards to help prevent issues of this nature from recurring in the future.<br />We understand how important it is for all of our services to be running for your business, thank you for your patience with us as we monitored the situation.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>15:36</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:01</var> PST</small><br><strong>Investigating</strong> - We have recently been made aware of this issue, Square is currently down. For your reference: https://www.issquareup.com <br />Until this is resolved, you will need to accept payment using another method, or set up MoeGo pay to accept card payment. We are sorry for this inconvenience caused by the Square outage.</p>tag:moego.statuspage.io,2005:Incident/157008872022-12-28T19:09:05-08:002022-12-28T19:09:05-08:00MoeGo app can't be opened on Android(and how to fix it)<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>19:09</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>08:18</var> PST</small><br><strong>Investigating</strong> - Due to an error that occurred during the system upgrade, the MoeGo app might not be open on your Android devices.<br />To fix this, please delete the app and then download it again. Then the issue should be resolved.<br />Our team will launch a permanent fix for this issue soon.</p>tag:moego.statuspage.io,2005:Incident/123280242022-10-19T23:37:35-07:002022-10-19T23:37:35-07:00SMS Delivery Delays to US AT&T Over a Subset of Longcodes<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>23:37</var> PDT</small><br><strong>Resolved</strong> - We are no longer experiencing SMS delivery delays when sending messages to US AT&T over a subset of long codes. This incident has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>19:12</var> PDT</small><br><strong>Monitoring</strong> - We are observing recovery in SMS delivery delays when sending messages to US AT&T over a subset of long codes. We will continue monitoring the service to ensure a full recovery.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>13:25</var> PDT</small><br><strong>Investigating</strong> - Our SMS service provider Twilio is experiencing SMS delivery delays when sending messages to US AT&T over a subset of long codes. Our engineers are working with Twilio to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. For more references, please visit: https://status.twilio.com/incidents/0951tdwl01zk</p>tag:moego.statuspage.io,2005:Incident/108521392022-08-21T02:31:39-07:002022-08-21T02:31:40-07:00Database Instance Upgrade<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>02:31</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>03:52</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>03:51</var> PDT</small><br><strong>Scheduled</strong> - On Sunday, August 21st at 2am PST, we will be undergoing a scheduled database instance upgrade. The system might be interrupted, although the possibility is very small. If you encounter any issues, please do not hesitate to contact the customer support chat.</p>tag:moego.statuspage.io,2005:Incident/108234262022-08-14T02:35:07-07:002022-08-14T02:35:07-07:00Special System Maintennace<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>02:35</var> PDT</small><br><strong>Completed</strong> - The maintenance has finished. All system are back online and working normally.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>02:34</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>02:32</var> PDT</small><br><strong>Scheduled</strong> - We are having a ongoing system maintenance at the moment. Your access to MoeGo might be affected. Please rest assured that it should be finished in a few minutes.</p>tag:moego.statuspage.io,2005:Incident/101263022022-06-01T13:23:56-07:002022-06-01T13:23:56-07:00Degraded Performance: Square payment<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>13:23</var> PDT</small><br><strong>Resolved</strong> - This issue has been fixed. Everything's great now!</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>12:03</var> PDT</small><br><strong>Identified</strong> - We are receiving confirmed reports of issues that are impacting Square payment due to an error that happened to Square's API. Square team has located the source of the impacted services and is working to implement a fix.<br />We’ll be back to update as soon as we can once we receive more information from Square team.</p>